Frequently Asked Questions

What makes Gaiter Face Masks different? 
We are one of the only companies in the US that can deliver 1 or 100,000 AMERICAN MADE neck gaiters on time and at a reasonable price. This is why we are trusted by local governments, law enforcement, school districts and individuals across the USA. We are proud of our high repeat customer rate and enjoy hearing that our products are helping organizations and individuals get through this unprecedented time. To assist our customers, we provide automated support 24/7 and live customer support seven days a week from 8:00 AM - 8:00 PM (Eastern).

How long do your products take to make?
Our made in the USA neck gaiters are always in stock and available to ship out. We can produce over 10,000 of these face covers per day, so unless you have an exceptionally large order there will be no delays.

Custom designed gaiters with your logo on them take 1-4 weeks, dependent on the size of your order.

Ear loop masks are in stock and go out in 1-2 days.

Why is the "Face Defender" only available in black or white?
Our made in the USA neck gaiters were designed to be quick to ship and affordable. Offering a multitude of colors would slow delivery time of our product, and increase the costs.

For businesses and organizations that prefer a unique, branded look, we offer custom designed and made gaiters in any color. Custom Face Coverings

What are the delivery charges?
We are proud to offer free shipping on all orders over $50.

How long will delivery take?
Depending on your address in the USA, delivery will take 2-5 business days. We will provide you with a tracking number when it goes out.

Can we get them customized with our logo? 
People are going back to work, religious functions, and other in-person organization meetups. Showcase your brand, team or anything you like with these affordable custom face coverings from Gaiter Face Masks.

Custom Face Coverings

Do you offer Wholesale/Bulk Pricing?
Yes, we do. Our products are perfect businesses such as offices and restaurants looking to economically protect their staff. We are proud to be doing our part to help lower the curve, by offering protective face masks in bulk at an affordable price, with shipping across the United States.

Bulk/Wholesale Pricing

Do you have a reseller program? 
Yes, we offer a reseller program and you can easily drop ship face masks and neck gaiters today.

Resell Our Products

What is the size of your product? 
Approximately 10" wide and 12" tall.

Is the fabric breathable? 
Yes, the masks are breathable, washable and reusable.

What are the made of?
They are made of 100% polyester.

How do you wear them?
They are incredibly versatile and can be worn in many ways:

Are you open during COVID-19?

Yes, our customer support and fulfillment centers are open 24/7 during this time. Along with the safety of our employees, our priority is to continue supporting online merchants. We think that it's especially important during these times to support our customers to work from home however we can.

Which forms of payment methods do you accept?
All Major credit cards: Visa, MasterCard, American Express, JCB, Discover, Diners Club.

    Which Shipping Carriers do you use?
    Depending on the volume of product ordered and where you are located we use DHL, FedEx, UPS and USPS.

      How secure is your website? Is my data protected?
      Your information is safe with us. We use SSL to encrypt all data on the website and use a tokenized processing system from Stripe. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1.

      Do I receive a receipt for my order?
      Yes, you will receive a receipt from us by email.